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The Philippines as an Outsourcing Destination


Emerging BPO Centers


Airport - Diosdado Macapagal International


Airport - Baguio Domestic

PEZA Zone - Baguio City Economic Zone

ITES Companies - ClientLogic

Cagayan de Oro

Airport - Cagayan de Oro Airport (Domestic)

PEZA Zone - Pueblo de Oro IT Park

ITES Companies - Link2Support


Airport - Mactan - Cebu International Airport

PEZA Zones - Arcenas Estate IT Building, Asia Town Info Technology Park, Cebu South Reclamation Project, Innove IT Plaza, JV Square IT Center

ITES Companies - Reasearch and Development (1), Engineering Design (2), Content Development (1), Animation (1), Data Conversion (2), Call Centers (14) 


Airport - Diosdado Macapagal International

PEZA Zone - Clark Special Economic Zone

ITES Companies - America Online, Cybercity Teleservices, Metier, eGlobalVoice


Airport - Davao International Airport

PEZA Zones - First Oriental Business & Industrial Park

ITES Companies - G-Com Ltd, Cybercity Teleservices, Sitel


Airport - Dumaguete Domestic Airport

ITES Companies - Epixstar, SPI


Airport - Iloilo Domestic Airport

ITES Companies - ePLDT, CallBox, eCommIdeas, ICT Group


Contact PTIC London for more information on the Philippines' emerging BPO centers.

Featured Video: The Philippine Animation Industry

Featured Articles

Robinsons Cybergate Development opens in Davao City, Philippines

Robinsons Land Corporation (PSE:RLC), one of the leading property developers in the Philippines, opened its Robinson's Cybergate Davao on Friday.

Located along J.P. Laurel Ave., Bajada at the northern part of the city, Robinson's Cybergate Davao is the newest business center in the city situated within a land area of more than a hectare.

Danilo F. Camat, Robinsons Land ground property manager for Mindanao, said Robinsons Cybergate is the company's first city-trip center concept on a mixed-use property in Mindanao. More...

Convergys is now the largest BPO provider in Cebu City

Convergys Corporation, a global leader in relationship management, is now the largest business process provider in Cebu with over 3,300 employees throughout three contact center facilities in the city.

On hand to dedicate Convergys' Cebu i3 contact center is Cebu Governor, the Honorable Gwendolyn Garcia, Cebu Acting Mayor, the Honorable Mike Rama, and Convergys Chief Information Officer, Jim Goetz.

In a short period of three months, Convergys has also announced the opening of its UP-Ayala Land TechnoHub facility in Metro Manila and the Nuvali TechnoHub facility in Santa Rosa , Laguna. More...

Get Ready for KPO

As the BPO industry continues its expansion, some sectors are already looking at knowledge- process outsourcing as another potential gold mine for the Philippines. Cirdia Ltd. is among those who are taking charge.

In recent years, the Philippines has been consistently known globally as the preferred destination for business-process outsourcing (BPO), particularly in voice and customer service back-office solutions. Apart from these capabilities, however, there are still a lot of high-value services that need further offshore promotion from the government and the industry, such as legal services, human resource delivery, animation, and architecture and design process delivery, among others.

“Actually, these high-value services that comprise what we call knowledge-process outsourcing [KPO] are considered the next wave of growth that will really help drive the country’s gross domestic product and provide jobs to more local talents. Together with academe and other industry partners, Cirdia, through its corporate social responsibility (CSR) arm, Cirdia Foundation, is working to beef up skills of our work force to make them more globally competitive,” said Catherine Ileto, president of Cirdia Foundation.

The Indian outsourcing Goliath now has a David to contend with-the Philippines
By Kumar Anshuman

It is 7.30 a.m. in Manila. Inside a posh mall a group of youngsters has just finished their night shift at the call centre. They fluently speak American-accented English and do not mind heading straight to the bar for a beer. One can spot many such groups in almost every mall in the city, giving enough hints of a booming sector.

The call centre euphoria has gripped the Philippines, and it is giving India-the mecca of outsourcing-a run for its money. According to a report from Everest Consulting, the Philippines accounted for 15 per cent of the offshore BPO market in 2008, and has emerged as a key destination for English-based work for ?the North American market. India holds the top slot with 35 per cent market share. But the Philippines is poised to take over the number one position in non-voice based outsourcing market soon, says the report.  It has a sizeable presence in voice-based call centres, too.  More...